Evaluate Parature Customer Service Software
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Efficiently manage your customer service. As a leader in on-demand customer service software, Parature makes it possible for any business to leverage the Internet to provide outstanding customer service.
- Be more proactive and strategic about driving customer satisfaction
- Increase customer loyalty and retention
- Reduce issue resolution times and repetitive inquiries
- Drive down call/email volume while improving overall level of service
- Raise the productivity of customer service representatives and reduce agent load
- Encourage feedback and interaction
- Reduce overall costs
- Maintain a better handle on overall customer satisfaction - stay on top of trends
"We selected Parature because they deliver on the promise of multi-channel
customer service and they understand our strategy and the importance of our customers' success."
Rosetta Stone
Parature Customer Service software has been
named a recipient of a 2009 CRM Excellence Award
Based on hard data, The CRM Excellence Award relies on facts and numbers demonstrating the improvements that the winner's product has made in a client's business. The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
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