Evaluate Parature Customer Service Software
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Parature powers 3,000 support sites around the globe, reducing operational costs and enhancing the customer experience through dynamic Web portals like the one you see here. Parature Customer ServiceTM software integrates a customer portal, knowledgebase, ticketing, chat, and more all in one dynamic system that promotes self-service and minimizes the burden on your support team.
- Reduce support requests, issue resolution times & repetitive inquiries
- Raise the productivity of customer service representatives and reduce volume
- Improve your overall level of service & satisfaction increasing customer retention & loyalty
- Easily make the portal as simple or as sophisticated as you need
- Enable DNS masking so your support link looks just like a link from your company
During this demo you'll learn the benefits and features of Parature Customer Service software.
Parature enables us to manage all of our support needs in one integrated suite. Simply put, Parature is 50% of my work force. With Parature I am able to utilize fewer CSRs, keeping my staffing budget low
Chris Henderson - Senior Manager, Customer Service - IGN Entertainment
